FAQ

FREQUENTLY ASKED QUESTIONS

How do I access my account?

To access your account, click Sign In at the top right of the page and enter your email address. You can request a sign-in link be sent to your email address to sign in without the need for your password or you can enter your password without requesting a sign-in link.

How do I access the videos in the training library?

Once you sign into your account, navigate to the TRAINING LIBRARY section in the top menu to access all of our videos.

How do I access my One-Time-Purchases?

How do I reset my password?

On the Sign In page, click Sign in with password and then click on set new password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the email, click Reset Password, and you will be directed to select a new password before being redirected to the catalog page. If you have trouble remembering your password, you can also use our Passwordless Sign-In option by requesting a Sign-In Link on the login page.

Can I download videos to save them to my device?

Once your membership is active and the APP becomes available you will be able to download videos to your account and watch off line. Presently the content is available for streaming only.

Do I need to be a member to buy a One Time Purchase?

No. You do not need to be a member to purchase a one time purchase. However, you must be signed in to your account in order to watch your purchases.

What is included in a membership?

Membership includes access to all videos in the Training Library, including videos that will be added, for as long as your subscription is active. Additional communications sent only to members via email that may include videos about Krav Maga history, Rhon's personal journey and scheduled Q&A sessions.

Why am I experiencing buffering or playback issues?

Buffering or playback issues are often related to your internet connection. We recommend a minimum speed of 25 Mbps for smooth streaming. You can also try refreshing the page, using a different browser, or clearing your cache.

How do I pause or cancel my recurring subscription?

To manage your subscription, log into your account and click on your Profile in the top right corner. From there, select Purchases. You can choose to either pause or cancel your membership by clicking End Membership.

Can I create multiple accounts with the same email address?

No, each email address can only be associated with one account. If you believe you already have an account and can’t remember the login details, please use the Forgot Password link.

Waiver of Liability

User acknowledges that in any physical training, including but not limited to instructional videos , injuries may occur. User agrees that their chosen participation in any and all views, purchases, subscriptions, rentals or pay per views releases Rhon Mizrachi Krav Maga and /or Mizrachi Krav Maga, LLC and/or Rhon Mizrachi and/or Eve Gold from any and all liability, including negligence, and User assumes all risks therein.

Why is my credit card being declined?

Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.

How do I purchase a gift subscription?

To purchase a gift subscription, scroll to the bottom of any page on the website and click “Buy a Gift Card” in the footer. You’ll need to log into your account or create one if you don’t already have one. Then, select the subscription or bundle you’d like to gift, choose the duration of the gift, and complete your purchase by entering your payment details. After purchasing, you’ll receive a confirmation page and a confirmation email with the gift code, and a shareable link that you can send to your recipient.

How do I redeem a gift subscription?

To redeem a gift subscription, use the link shared with you by the gift sender. Clicking the link will automatically apply the gift to your account. If you don’t already have an account, you’ll be prompted to create one.

What is the Refund Policy?

To be eligible for a refund, please note the following:

Services or products already used or accessed / watched are not eligible for a refund.
The request must include your order number and reason for the refund.
Refunds will be processed to the original payment method used at the time of purchase.
Refund requests must be made within 7 days of the transaction date via email to email@brand.com
Refunds may take up to 5-10 business days to appear in your account, depending on your bank or credit card issuer.

How do I change my membership plan or update my billing information?

To change your membership plan or update your billing information, sign into your account and click Profile at the top right. Then, select Purchases. To change your membership plan, click on Manage Plan under the Membership section and follow the prompts to switch to a different option. To update your billing information, click on Change Payment Method under the Payment Method section and enter your new billing details.